1. Please remove the SD card, then press the reset button on the underside of the Dash Cam. Then, without the SD card inserted, please plug in the rear camera. Then turn on the front camera. Does it now start normally? Can you now see the rear camera image?
2. Clean all of your rear camera connectors with an alcohol wipe to ensure that they're clean and free of debris.
3. Ensure the Rear Window Camera cable is fully inserted where the cables join- it should click when it's fully connected together.
4. Ensure your Dash Cam's Firmware is on the latest firmware available (can be found on the front camera's individual Support page).
5. Ensure you're using a suitable U3 SD card. I'd recommend a Dash Cam compatible U3 SD card, specifically designed for Dash Cam or CCTV usage. Using a dash cam compatible SD card instead should then allow your Dash Cam to function as designed. For guaranteed functionality and warranty, I'd suggest a Nextbase SD card.
6. Format your SD card.
Only your front camera (322GW, 422GW, 522GW or 622GW) needs to have a firmware update. The Rear Camera does not have individual firmware. To check and update your firmware for your front camera, please see the front camera Support Page FAQs sections.
You can re-format the card by two methods;
1) On the Dash Cam Itself
2) On a Computer
1) On the Dash Cam:
a) Turn on the Dash Cam
b) Stop it recording
c) Open Settings
d) Go into Setup
e) Click 'Format'
f) Follow the instructions.
2) On a Computer:
a) Plug the SD card into the SD card port, or plug the provided USB cable into the port on the top of the camera.
b) When the drive appears, right click on the drive.
c) Select 'Format' (Windows) or 'Erase' (Mac)
e) Do not click the 'Quick Format box'. Please ensure it's formatted as exFAt or FAT32.
f) Follow the instructions.
Please be aware that formatting the SD card will delete all the data on the card, so if you wish to keep any footage, please copy this across to a computer before you start the formatting process.
We recommend reformatting the SD card every 2-3 weeks to prolong the life of the card.
As the front camera only has one rear camera port, only ONE rear camera can be used simultaneously. E.g. one Rear Window Camera.
A Rear Window Camera and/or Rear View Camera and/or Cabin Camera cannot be used simultaneously.
