Nextbase Emergency SOS can alert the emergency services

Nextbase Emergency SOS

Emergency SOS

In the event of an incident where the driver is unresponsive, Nextbase Emergency SOS can alert the emergency services as to your location and approved personal details. This ensures emergency services can respond quickly without relying on other road users – essential support when driving on rural or quiet roads.

Master Process

When an incident is detected, the Emergency SOS system will go through an anti-false-positive master process. If this master process completes, the phone enters a ‘beacon’ mode, where if the phone remains still or is unanswered then the emergency alert is sent.

The emergency alert that is sent to the integrator and emergency services includes GPS location and heading as standard, but also other personal details such as medical history, blood type and allergies.

Subscription to Emergency SOS

To access this service you will simply need a smartphone with Bluetooth (4.2 +), a subscription to the service via the MyNextbase Connect App (free for three months), and a Nextbase 322GW model or above.

Requires compatible smartphone and country availability. Payable subscription required after free trial period.

Subscription to the MyNextbase Emergency SOS service will be immediately available to any customer using the MyNextbase Connect mobile application in any one of the following countries: Belgium, Canada, France, Germany, Ireland, Luxembourg, Netherlands, Norway, Sweden, United Kingdom or the United States.

Please note that although you may subscribe in one of the countries listed above, you will only be able to use the MyNextbase Emergency SOS service in the following countries: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Finland France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovenia, Spain, Sweden, United Kingdom and United States.

Why is it useful

The MyNextbase Emergency SOS service is designed to alert the emergency services in situations where the user has been involved in an accident rendering them incapable of alerting the emergency services themselves. The service will not alert the emergency service of all accidents – they will not be notified of low-speed incidents, for example, nor accidents after which the alert notification process is cancelled before the emergency services are notified (for example where the user cancels the alert because they are not incapacitated following the accident).

Cancel Alert

Users must immediately cancel the automatic alert process if they are not incapacitated following an accident, or if for any reason the emergency services are not required following the accident. The automatic alert process can be stopped or overridden at any time prior to the emergency services being notified of the relevant accident.

The MyNextbase Emergency SOS service is not a guaranteed service and is dependent and reliant on a number of factors (e.g. service may be affected or unavailable if mobile device and/or dashcams is damaged in an accident, or location services are not turned on). Where these requirements are not met, the MyNextbase Emergency SOS service will NOT work.

For Nextbase Emergency SOS Service Terms & Conditions, please click here.

Minimum mobile phone requirements


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